Shipping policy

Shipping Policy – Heinie Haynes 

We aim to provide a smooth and reliable delivery experience. By placing an order with Heinie Haynes , you agree to the terms and conditions outlined in this Shipping Policy.

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1. Shipping Times and Delays

1.1. Orders are generally processed within 1–2 business days.
1.2. Standard shipping times vary by destination, but most orders arrive within 5–7 business days.
1.3. During peak periods (such as Black Friday, Christmas, national holidays, or major promotions), both processing and delivery times may be extended by an additional 5–7 days.
1.4. Please note that shipping delays do not qualify for refunds.

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2. Order Tracking

2.1. All orders are dispatched via tracked and insured delivery services.
2.2. Once your order has been shipped, you will receive an email with your tracking number to monitor your parcel’s progress.
2.3. You can also view tracking details in the “My Account” section of our website.

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3. Delivery Failures & Customer Responsibility

3.1. If a parcel is refused, uncollected, or not redelivered due to customer inaction, it may be returned to the courier’s hub and subsequently destroyed.
3.2. In such circumstances, no refund or replacement will be issued.
3.3. Heinnie Haynes UK is not responsible if the customer fails to:

• Contact the courier after a failed delivery attempt

• Provide accurate and complete address information

• Accept the parcel upon delivery

• Arrange redelivery or collection in time

• Correct address errors before dispatch

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4. Incorrect Delivery Address

4.1. Customers are solely responsible for ensuring the correct shipping address is entered during checkout.
4.2. If a package is delivered to the wrong address due to customer error and is lost or destroyed, no refund or replacement will be issued.

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5. Lost or Missing Deliveries

5.1. If tracking information confirms delivery, but the customer claims non-receipt, we will provide the delivery confirmation and shipping label as proof of shipment.
5.2. In these cases, it is the customer’s responsibility to file a claim directly with the courier.
5.3. If the tracking shows the parcel was delivered to the correct address, no refund or replacement will be issued.

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6. External Issues & Shipping Protection

6.1. Heinie Haynes is not liable for delivery issues caused by third-party couriers unless the customer purchased Shipping Protection during checkout.
6.2. If Shipping Protection was selected, we will assist in resolving problems related to lost, damaged, or mishandled packages.
6.3. Without Shipping Protection, any courier-related issues are the customer’s responsibility and fall outside our control.

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7. Acceptance of Terms

7.1. By placing an order on our website, you confirm that you have read, understood, and accepted this Shipping Policy, along with our Return and Refund Policy.