Refund policy

Returns Policy – Heinie Haynes 

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

Return Eligibility

To qualify for a return, your item must be in the same condition as when you received it unworn or unused, with original tags attached, and in its original packaging. You’ll also need to provide a receipt or proof of purchase.

How to Initiate a Return

To start the return process, please email us at  info@heiniehaynes.com

All returns should be sent to the following address:

Heinie Haynes 

Unit C Atlantic Gate

 Atlantic Trading Estate

Barry

CF63 3RF

Please note: customers are responsible for the cost of return shipping. We do not issue pre-paid return labels.

Items returned without prior authorization will not be accepted.

For any questions regarding your return, please get in touch at   info@heiniehaynes.com

Damaged or Incorrect Items

Please inspect your order as soon as it arrives and contact us immediately at   info@heinniehaynesuk.com if your item is defective, damaged, or incorrect. We’ll review the issue and work to resolve it promptly.

Non-Returnable Items / Exceptions

Some items cannot be returned, including but not limited to:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalised items

  • Personal care products (like cosmetics or skincare)

  • Hazardous materials, flammable liquids, or gases

If you’re unsure whether your item qualifies, please reach out to us before returning it.

Unfortunately, sale items and gift cards are non-refundable.

Exchanges

The quickest way to receive your desired product is to return your current item and then place a new order once your return has been accepted.

European Union – 14-Day Cooling-Off Period

If your purchase is being delivered within the European Union, you have the right to cancel or return your order within 14 days of receipt — for any reason and without justification.

As mentioned above, the item must be in the same condition as when received: unworn or unused, with tags and in its original packaging. Proof of purchase is also required.

Refunds

Once we’ve received and checked your return, we’ll notify you regarding the status of your refund.

If your refund is approved, it will be issued to your original payment method within 10 business days.

Please keep in mind that your bank or credit card provider may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at  info@heiniehaynes.com